Terms of Service
1. Who We Are
ThinkDone Solutions Inc. is a software development and IT consulting company based in the United States. We have been helping businesses build digital products since 2011. These Terms apply to anyone who visits our website or hires us for our services.
2. Agreeing to These Terms
By using our website or hiring us for a project, you are agreeing to these Terms. If you are signing on behalf of a company, you confirm you have the authority to do so. If you don’t agree, please don’t use our services.
3. What We Do
We offer the following services: Custom Software Development, Web and Mobile App Development, SaaS Platform Development, UI/UX Design, Quality Assurance and Testing, Dedicated Development Teams, Enterprise Solutions, and IT Consulting.
The exact details of any project — what we’ll build, the timeline, and the cost — are written in a separate project agreement (Statement of Work) that both sides sign.
4. Who Can Use Our Services
You must be at least 18 years old, legally able to enter into a contract, and not located in a country under a U.S. government embargo.
5. Your Responsibilities
When working with us, you agree to provide accurate project information, respond to our questions in a timely manner, keep your account credentials secure, and inform us immediately if your account is compromised. You also agree not to use our services to build anything illegal, harmful, or fraudulent.
6. Payments
For fixed-price projects, a deposit of 30–50% is required before work begins. The remaining balance is due upon completion or as outlined in your project agreement. For dedicated team or hourly work, we invoice monthly and payment is due within 15 days.
If payment is more than 15 days late, we may pause work and charge 1.5% monthly interest on the unpaid amount. All payments are in U.S. Dollars. Work already completed is non-refundable.
7. Who Owns the Work
Any content, data, or materials you provide remain yours. Once you have paid in full, all custom code and deliverables built specifically for your project belong to you.
We retain ownership of the tools, frameworks, libraries, and reusable code we use in our development process — these are part of how we work and are not specific to your project.
We may feature your project in our portfolio unless you ask us in writing not to.
8. Confidentiality
We will not share any sensitive business or technical information you share with us with anyone outside your project team. We are happy to sign a Non-Disclosure Agreement (NDA) before any sensitive discussions — just ask. We ask that you treat our internal processes and pricing with the same respect.
9. What We Promise
We will perform all work professionally. Deliverables will match what we agreed to in your project document. If something we delivered doesn’t work as agreed, we will fix it at no extra cost within 30 days of delivery.
We cannot promise the software will be 100% bug-free forever or will work perfectly with every third-party tool. We will always work with you to address any issues that come up.
10. Our Liability
We are not liable for lost profits, revenue, or data loss resulting from the use of our software. We strongly recommend you maintain your own backups. If you have a valid claim against us, the maximum we can be held responsible for is the total amount you paid us in the last three months.
11. Ending the Relationship
Either party can end a project agreement with 30 days’ written notice. If either side seriously violates the agreement and does not fix the issue within 15 days of being notified, the agreement can be ended immediately.
When the agreement ends, all outstanding payments for completed work become due immediately. We will hand over all completed work once payment is received. Confidentiality and ownership rules continue to apply after the agreement ends.
12. Disputes and Governing Law
These Terms are governed by the laws of the State of Texas, USA. If a disagreement comes up, we ask that both sides first try to resolve it through honest conversation within 30 days. If that doesn’t work, disputes will be resolved through binding arbitration under the American Arbitration Association — not in court. All disputes are handled individually; no class action lawsuits.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the date at the top and notify active clients by email if the changes are significant. Continued use of our services after a change means you accept the updated Terms.
14. SMS/Text Messaging Terms
If you choose to provide your mobile phone number and opt in to receive SMS/text messages from ThinkDone Solutions Inc., you agree that we may send you text messages related to our services, including customer support, project updates, appointment or meeting reminders, service notifications, and, where applicable, promotional or marketing messages.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@thinkdonesolutionsinc.com.
Your consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services.
We do not sell or rent your mobile phone number or SMS opt-in information, and we do not share your SMS consent with third parties for their own marketing purposes. Your information may be shared with service providers that assist us with business operations and messaging services.
By opting in to SMS communications, you confirm that you are the authorized user of the mobile phone number provided and that you have permission to receive messages at that number.
You may opt back in to receive SMS messages after opting out by following the instructions provided by ThinkDone Solutions Inc.
15. Contact Us
ThinkDone Solutions Inc.
Address: 5900 Balcones DriveSTE 100 Austin, TX, 78731, USA
Website: thinkdonesolutionsinc.com