Privacy Policy
1. Introduction
ThinkDone Solutions Inc. respects your privacy. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website or work with us. By using our website or services, you agree to the practices described here.
2. What Information We Collect
We collect information in two ways.
Information you give us directly: your name, email address, phone number, company name, and project details when you fill out a form or contact us. We also collect billing information when you pay for our services — though full card numbers are handled securely by our payment processor, not stored by us.
Information collected automatically when you visit our website: your IP address, browser type, device type, which pages you visited, and how long you stayed. This is standard data collected by most websites.
3. How We Use Your Information
We use your information to respond to your inquiries and deliver the services you hired us for, to send invoices and process payments, to send you useful updates about your project, to improve our website and services, to send you occasional news or updates about our work (you can opt out anytime), and to comply with legal requirements.
We do not sell your personal information to anyone.
4. SMS/Text Messaging
If you provide your mobile phone number and choose to receive text messages from ThinkDone Solutions Inc., we may use your phone number to send SMS/text messages related to our services, including customer support, project updates, appointment or meeting reminders, service notifications, and, where you have provided the appropriate consent, promotional or marketing messages.
SMS consent: When you voluntarily provide your mobile number and opt in to receive SMS messages, you consent to receive text messages from ThinkDone Solutions Inc. Message frequency varies. Message and data rates may apply.
No sale or sharing of SMS consent: We do not sell or rent your mobile phone number or SMS opt-in information. We will not share your SMS consent or mobile phone number with third parties for their own marketing purposes. We may share information with service providers that help us operate our business and deliver messaging services, solely for those business purposes.
Opting out: You can stop receiving SMS messages at any time by replying STOP to any message. After you send STOP, we may send one confirmation message and will no longer send SMS messages unless you subsequently opt in again.
Help: For assistance with SMS messages, reply HELP to any message or contact us at hello@thinkdonesolutionsinc.com.
Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
5. Cookies
Our website uses cookies — small files stored on your browser — to make the site work properly, understand how visitors use it, and remember your preferences.
You can disable cookies in your browser settings at any time. Some features of the website may not work correctly if you do. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
6. Sharing Your Information
We only share your information in these situations: with trusted service providers who help us run our business (such as cloud hosting, payment processing, or email tools) — they are only allowed to use your data to help us serve you; when required by law or a court order; and in the event we are acquired or merge with another company, in which case we will notify you beforehand.
We do not sell, rent, or trade your personal information to third parties for their own marketing.
7. How We Protect Your Information
We use industry-standard security measures to protect your data, including encrypted connections (SSL/TLS) on our website, secure storage of sensitive information, restricted access to client data within our team, and secure payment processing through PCI-compliant providers.
No system is 100% secure, but we take your privacy seriously and do everything reasonable to protect your data.
8. How Long We Keep Your Information
We keep client records such as contracts and invoices for 7 years as required by law. General inquiry records are kept for up to 2 years. Website analytics data is kept for up to 26 months. When information is no longer needed, we securely delete it.
9. Your Rights
You have the right to ask what personal information we hold about you, request that we correct any inaccurate information, ask us to delete your information (subject to legal requirements), and opt out of marketing emails at any time by clicking “Unsubscribe” or contacting us directly.
To make any of these requests, email us at hello@thinkdonesolutionsinc.com. We will respond within 30 days.
10. California Residents (CCPA)
If you live in California, you have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we have collected about you and why, request that we delete your personal information, and be treated fairly regardless of whether you exercise these rights.
We do not sell personal information, so there is nothing to opt out of on that front. To submit a California privacy request, contact us at hello@thinkdonesolutionsinc.com.
11. Children’s Privacy
Our services are not intended for anyone under the age of 13. We do not knowingly collect personal information from children. If you believe we have accidentally collected data from a child, please contact us and we will delete it immediately.
12. Links to Other Websites
Our website may contain links to other sites. This Privacy Policy only applies to ThinkDone Solutions Inc. We are not responsible for the privacy practices of any third-party websites and encourage you to read their policies separately.
13. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will update the date at the top of this page. For significant changes, we will notify active clients by email. Continued use of our services after a change means you accept the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
ThinkDone Solutions Inc.
Address: 5900 Balcones DriveSTE 100 Austin, TX, 78731, USA
Website: thinkdonesolutionsinc.com